Citizen Alert System

sign up scroll down icon

Home Page

Announcements | QuicklinksOnline PaymentsWelcome | Mission Statement
BCWD50BCWD50Bartow County Water Department
**Celebrating 50 Years of Public Service**
 
BCWD Front ViewOffice: 50 Nelson Street; Cartersville, GA 30120; Phone: (770) 387-5170; Fax: (770) 387-5173

  Maintenance: 2 Roosevelt Street; Cartersville, GA 30120; Phone: (678) 721-5494; Fax: (770) 607-6306
 Hours: Monday to Friday; 8:00 a.m. - 5:00 p.m. Drive-Thru: Monday to Friday; 8:00 a.m. to 4:45 p.m.
**Office Closed for Lunch: Monday to Friday; 11:30 a.m. to 12:30 p.m. - Drive-Thru Remains Open**
Emails: bcwd@bartowga.org / water@bartowga.org| Hearing Impaired Phone: (770) 387-5034


 quicklinks
 
 ***Important Announcement***

importantannouncement
Beginning Monday, August 5, 2019, the Bartow County Water Department will begin closing for a
lunch hour from 11:30 a.m. to 12:30 p.m. every business day!!! The drive-thru will remain open from

8:00 a.m. to 4:45 p.m. to allow customers to hand-deliver their payments. An additional deposit box
will also be installed on the outside lane of the drive-thru to submit payments only!!

 Holiday Closure Notice

laborday2019The Bartow County Water Department will be closed on
Monday, September 2, 2019 for Labor Day!!



 Servline® Program (Water Leak Adjustment Policy)

ServLine
Effective August 1, 2018, the Bartow County Water Department implemented our new Leak Adjustment Policy in association with ServLine® that will provide RESIDENTIAL WATER CUSTOMERS ONLY! with Water Service Leak Coverage and/or Water Service Line Coverage. Residential Customers have been automatically enrolled with the Water Service Leak Coverage and will be billed for this coverage on the 1st of every month and dated for their applicable billing cycle date if their account is active on that date and will be eligible for one (1) leak adjustment within a 12-month period!! Residential Customers have the option to decline this leak coverage by submitting a signed Water Service Leak Coverage Decline Form to our department. For Water Service Line Coverage Residential Customers can complete and submit a Waterline Coverage Enrollment Form  to our department to register this particular service. For additional information regarding the details of this program please select the following link: **Bartow County Water Department ServLine® Program** or contact Servline Customer Service @ (888) 977-9235.
 
 Bartow County Water System Online Payment System

Online Payment System

onlinepaymentsystem
Account Information (800) 766-2350
Payments (800) 720-6847
Bartow County Water Department Online Payment System Policies for customers with delinquent balances and/or disconnected for non-payment are provided on our Online Payment System webpage!! Bartow County Water Department Customers that would like to establish an account and submit their Utility Service Bill Payments through our Online Payment System can click the "Xpress Bill Pay logo" above to view their website and/or click “Instructions For First Time Users” to obtain an Account Setup manual for operational instructions. For additional information regarding our Online Payment System, please contact our Main Administrative Office during regular business hours, Monday through Friday, 8:00 am to 5:00 pm.

 Website Welcome

welcomeThis website was developed and designed in association with the Bartow County Government to become an instrumental tool in providing valuable and timely information regarding this Water and Sewer Utility System to our customers, local community and general public including our organizational structure; operational history; outdoor watering restriction rules and regulations; water resource conservation guidelines; water quality requirements and current testing results; operational performance awards and achievements; new service installation requirements and procedures; local water and sewer service ordinances; utility service billing policies and payment methods; residential, commercial and industrial development procedures and specifications; water and sewer system infrastructure details and analysis; growth management plans and development strategies; proposed utility system improvement and expansion projects; technological advancements and implementations; and interactive water educational presentations and videos. These operational divisions have been categorized into selectable sections located along the top of every page within this website. The establishment of this website represents our continued efforts in providing the highest possible quality of customer, consumer and community services. For additional information, questions or comments regarding the Bartow County Water Department, please contact our main administrative office during regular business hours; Monday through Friday; 8:00 a.m. to 5:00 p.m. @ (770) 387-5170 or submit e-mail correspondences to water@bartowga.org or bcwd@bartowga.org

 Bartow County Water Department Mission Statement

MISSIONTo provide effective and cost efficient management, engineering and design, construction, distribution and collection, maintenance and operation of all facilities which produce drinking water, reclaimed waste water and bio-solids of the highest quality possible and to be fiscally responsible by producing quality utility bills, maintaining all our accounts with courteous, respectful and responsive billing and receipt of revenues and responsible disbursement of those revenues.”
 Emergency Service Calls


BartowCountyPLEASE CONTACT OUR MAIN OFFICE @ (770) 387-5170 TO REPORT A PROBLEM WITH YOUR WATER AND/OR SEWER SERVICE. EMERGENCY SERVICE CALLS SUBMITTED TO OUR DEPARTMENT AFTER REGULAR BUSINESS HOURS AND ON HOLIDAYS WILL BE FORWARDED TO BARTOW COUNTY 911.

 Website Inquiries


For questions or comments regarding the content and/or design of the Water Department web pages, please contact Mr. Michael Yancey, Bartow County Water Department Information Services Director at (678) 721-5489 or 
yanceym@bartowga.org.