Bartow County Water Department - Customer Service
- Parent Category: Community Services
- Last Updated on 27 December 2013
- Published on 07 September 2010
- Hits: 18844
Bartow County Water System Customers are required to install a water shut-off (safety) valve on the serviceable side of their water meter and a pressure regulating valve (PRV) upon their internal water system to protect the structural integrity of their plumbing components from rapid pressure changes that periodically occur within our Water Utility System. These devices should be periodically evaluated and maintained by a Professionally Licensed Plumber to ensure their operation performance. Customers that operate in-ground/automated sprinkler systems are also required to install a testable backflow prevention (BFP) device that shall be tested on an annual basis as required by the Environmental Protection Division (EPD). These sprinkler systems must have a rain sensor shut-off switch installed to prevent their operation during a rain event or within six (6) hours after an adequate rain event (rainfall of at least 1/2"). Installation of these devices are mandated to protect the operational integrity, health and safety of the Bartow County Water System and its Customers and to ensure the highest possible quality of Water System resources and Water Utility System Services.
Sign-Up Fees - Sign-Up Fees are $25.00 (non-refundable service charge) per each Water and/or Sewer Utility Service Application.
Initial Deposits - Initial Deposits are based upon the following Water & Sewer Service Initial Deposit Rate Table:
Water & Sewer Service Initial Deposit Rate Table
|Meter Size||Customer Classification (Ownership Status)||Water||Sewer||TOTAL|
Initial Service Fees - The Initial Service Fee is $255.00 for 5/8” x 3/4” Water Meters and $280.00 for 1” Water Meters. For all Water Meters > 1", the Initial Service Fee shall be incorporated within the Installation Cost of the applicable Water Meter.
Tap Fees - Tap Fees are based upon the following Water Meter & Sewer Tap Service Rate Table:
Water Meter & Sewer Tap Service Rate Table
Water Service Rate Table
|Sewer Service Rate Table|
|Meter Size*||Charge||Tap Size**||Charge|
|5/8” x ¾”||$1,065.00||4”||$1,275.00|
|1”||$1,275.00||> 4”||$850.00 + Installation Cost|
*All other Water Meters >1" are $850.00 plus associated
|**All Commercial & Industrial Sewer Taps must be at least 6".|
Readiness-to-Serve Fees - Readiness-to-Serve Fees are comprised of two (2) separate fees for each Utility Service including a "Water Distribution & Transmission Fee" & "Water Capacity Fee" for Water Service and a "Wastewater Collection Fee" & "Wastewater Capacity Fee" for Sewer Service. "Water Distribution & Transmission Fees" are determined based upon the greater amount of either: A) $850.00 per Equivalent Dwelling Unit (E.D.U.), equal to approximately 350 Gallons per Day (G.P.D.) as detailed within the “Bartow County Water Department Structural Daily Water Usage Schedule” or B) The applicable "Water Distribution & Transmission Fee" indicated within the Water Service Readiness-to-Serve Rate Table below. "Wastewater Collection Fees" are determined based upon the greater amount of either: A) $995.00 per Equivalent Dwelling Unit (E.D.U.) or B)The applicable "Wastewater Collection Fee" indicated within the Sewer Service Readiness-to-Serve Rate Table below. "Water & Sewer Capacity Fees" are determined based upon the greater amount of either: A) The "Water and Sewer Capacity Fees" indicated within the Water & Sewer Service Readiness-to-Serve Rate Tables below or B) The amount calculated when multiplying the number of units by $1,460.00 for Water Service and by $1,790.00 for Sewer Service.
Water Service Readiness-to-Serve Rate Table
|Meter Size||***Water Distribution & Transmission Fee||Water Capacity Fee||Readiness-to-Serve Fee TOTAL|
|5/8” x ¾”||$850.00||$1,460.00||$2,310.00|
Sewer Service Readiness-to-Serve Rate Table
|Meter Size||***Wastewater Collection Fee||Wastewater Capacity Fee||Readiness-to-Serve Fee TOTAL|
|5/8” x ¾”||$995.00||$1,790.00||$2,785.00|
***Note: Water Distribution & Transmission Fees and Wastewater Collection Fees are not applicable to residents that have owned serviceable parcels prior to October 6, 1993 according to the Bartow County Water & Sewer Rate Structure and Readiness-to-Serve Ordinance adopted on December 9, 2005 providing that proof of property ownership is presented during New Service Applicable Procedures.
Bartow County Water Department Customers are charged $15.00 to perform a Transfer-of-Service within our Water & Sewer Utility System. Our department will continue providing active Water and/or Sewer Utility Service(s) to the Disconnecting Service Location for a period of up to seven (7) days following the initial Transfer-of-Service Notification Date. Once Service Termination has occurred at the Disconnecting Service Location, our Customer Service/Utility Billing Department shall reallocate the Initial Deposit from the Disconnected Service Account to the Connecting Service Account and will promptly mail a “Balance Sheet” of the Disconnected Service Account to the applicable Customer. Note: This statement does not appear in the form of a Utility Service Bill, but complete payment must be received from the Customer by the designated Due Date to avoid Non-Payment Disconnection Procedures at the Connecting Service Location!
PLEASE CONTACT OUR MAIN OFFICE @ (770) 387-5170 ANY TIME TO REPORT A PROBLEM WITH YOUR WATER AND/OR SEWER SERVICE. PLEASE NOTE THAT EMERGENCY SERVICE CALLS SUBMITTED TO OUR DEPARTMENT AFTER REGULAR BUSINESS HOURS AND ON HOLIDAYS WILL BE AUTOMATICALLY DIRECTED TO BARTOW COUNTY 911.