Water Department

Bartow County Water Department - Home Page

Welcome to our Website

This website was developed and designed in association with the Bartow County Government to become an instrumental tool in providing valuable and timely information regarding this Water and Sewer Utility System to our customers, local community and general public including our organizational structure; operational history; outdoor watering restriction rules and regulations; water resource conservation guidelines; water quality requirements and current testing results; operational performance awards and achievements; new service installation requirements and procedures; local water and sewer service ordinances; utility service billing policies and payment methods; residential, commercial and industrial development procedures and specifications; water and sewer system infrastructure details and analysis; growth management plans and development strategies; proposed utility system improvement and expansion projects; technological advancements and implementations; and interactive water educational presentations and videos. These operational divisions have been categorized into selectable sections located along the top of every page within this website. The establishment of this website represents our continued efforts in providing the highest possible quality of customer, consumer and community services. For additional information, questions or comments regarding the Bartow County Water Department, please contact our main administrative office during regular business hours; Monday through Friday; 8:00 a.m. to 5:00 p.m. @ (770) 387-5170 or submit e-mail correspondences to This email address is being protected from spambots. You need JavaScript enabled to view it. .

eNotify System

In addition to our Automated Payment Services, our department is pleased to announce the implementation of our new eNotify System. This service has been developed to transmit email messages to participating customers that wish to receive electronic notifications and files from our department instead of receiving printed documents such as Utility Service Bills, Consumer Confidence Reports (Water Quality Reports) and Billing Rates Brochures through the mail and will provide customers with immediate and accurate delivery of these documents while reducing production costs, paper consumption and mailing expenses allowing our department to present our customers with the highest possible quality and convenience of utility service and payment submittal procedures. If you are a Bartow County Water Department Customer that currently submits or would like to begin submitting Utility Service Bill Payments electronically through either our Online Payment System, Automatic Bank Draft (ACH) Service or a personal online banking system and would prefer to receive an email notification of the production of your bill during each monthly billing cycle through our eNotify System instead of receiving your bill through the mail, these please complete and sign a Bartow County Water Department eNotify System Agreement and return this letter to our department or send an email confirmation to This email address is being protected from spambots. You need JavaScript enabled to view it.  with the information requested. For Bartow County Water Department Customers that will not be submitting automated payments, you can still participate in our eNotify System if you would prefer to receive notifications and documents electronically from our department rather than through the mail and can simply view and print your Utility Service Bill on our Online Payment System by using the website link provided in our email message while continuing to submit your payments along with a printed copy of your bill either through the mail, inside our Main Office or at our Drive-Thru Window. Note: Please make sure if you participate in our eNotify System that you keep a record of your Account Number and Customer Name exactly as it appears on your Utility Service Bill for future reference when submitting Online Payment System Payments or contacting our Customer Service Department for assistance. If you have any questions or require additional information regarding these services, please contact our department during regular business hours, Monday through Friday - 8:00 a.m. to 5:00 p.m.

Notice to Our Customers!!

Within recent months, numerous Bartow County Water Department Customers have received letters, pamphlets and/or flyers regarding the acquisition of insurance for their water service line. Please be aware that these notifications have not been printed, mailed, delivered or authorized by the Bartow County Water Department and are being produced and delivered to customers by independent agencies not affiliated with our department. If you have any questions or concerns regarding this matter, please contact our office @ (770) 387-5170 during regular business hours. 

Mission Statement

"To provide effective and cost efficient management, engineering and design, construction, distribution and collection, maintenance and operation of all facilities which produce drinking water, reclaimed waste water and bio-solids of the highest quality possible and to be fiscally responsible by producing quality utility bills, maintaining all our accounts with courteous, respectful and responsive billing and receipt of revenues and responsible disbursement of those revenues."  

Bank Draft Payment System

Bartow County Water Department Customers now have the option of submitting their Utility Service Bill Payments through Automatic Bank Drafts. Customers must submit a voided check and provide written consent to our department by signing an ACH Drafts Authorization Agreement to establish this service. Once an Automatic Bank Draft profile has been created, customers will have their Utility Service Bill withdrawn automatically from their designated checking account on their Utility Billing Due Date. Please contact our main office (770) 387-5170 for additional information regarding this service.

Current Watering Restriction 

Effective June 10, 2009, the Georgia Environmental Protection Division (EPD) lifted the Statewide Watering Restriction and began implementing an Outdoor Water Use Schedule During Non-Drought Periods. Please select "Watering Restrictions" or contact our office @ (770) 387-5170 for complete Outdoor Watering Restriction Rules and Regulations. 

PLEPLEAPLEASE CONTACT

Toilet Rebate Program

The Bartow County Water Department is currently participating in the Metropolitan North Georgia Water Planning District Residential Toilet Rebate Program which offers qualifying Bartow County Water System customers an opportunity to receive a credit on their water bill. For additional details regarding this program and to download an application, please visit www.northgeorgiawater.org/toiletrebate. 

PLEASE CONTACT OUR MAIN OFFICE @ (770) 387-5170 ANY TIME TO REPORT A PROBLEM WITH YOUR WATER AND/OR SEWER SERVICE. PLEASE NOTE THAT EMERGENCY SERVICE CALLS SUBMITTED TO OUR DEPARTMENT AFTER REGULAR BUSINESS HOURS AND ON HOLIDAYS WILL BE AUTOMATICALLY DIRECTED TO OUR ON-CALL SERVICE PROVIDER: PROCORE SOLUTIONS®

For questions or comments regarding the content and/or design of website, please contact Mr. Michael Yancey, Bartow County Water Department Manager of Information Services (M.I.S.) at (678) 721-5489 or This email address is being protected from spambots. You need JavaScript enabled to view it. .