Utility Billing

Radio-Read Water Meters
Orion Meter Reading SystemThe Bartow County Water Department has installed radio-read water meters at every service location within our water utility system. These water meters were purchased from Badger Meter, Incorporated® headquartered in Milwaukee, Wisconsin are eqipped with transmitters that submit electronic signals to receivers carried by our Meter Reading Department along their assigned reading routes. Our Radio-Read Water Meter Replacement Program which was conducted in 2006 has provided the Bartow County Water Department and our valued Customers with numerous operational and financial benefits including: precise meter readings and billing accuracy; expedition of meter reading and billing cycle processes; reduction in water meter replacement frequency; prompt recognition and detection of waterline service leaks; enhancement of employee and public safety during our meter reading processes; and the establishment of a consistent cash flow that will provide our department with greater operational flexibility and results in the highest possible quality of customer and community services. To learn how these Radio-Read Meters measure water consumption, please select the following link: How Do Radio-Read Meters Work? If you have any questions regarding your Radio-Read Water Meter and/or billing accuracy, please contact our main administrative office during regular business hours (Monday through Friday; 8:00 a.m. to 5:00 p.m.) 

Billing Rates - Meter Reading Procedures
WaterMeterBartow County Water Department Utility Service Bills are printed and mailed on (or around) the 15th or at the end of each month depending upon the applicable Service Location Billing Cycle Period with Payment Billing Due Dates assigned for the 1st and 15th of the subsequent month, respectively. Note: Customers that have not received their Utility Service Bills within five (5) working days of their assigned Payment Billing Date should contact our main administrative office immediately @ (770) 387-5170 for account information! Failure to receive Bartow County Water Department Utility Service Bills does not relieve our customers from their payment obligations! Bartow County Water Department Billing Rates are determined by several utility service criteria including Water Meter Size, Total Monthly Water Consumption, Customer Classification and applicable Utility System Services. Bartow County Department Utility Service Bills are calculated from the total water consumption and wastewater disposal (equivalent to water consumption for Sewer System Customers) that has occurred within a Monthly Billing Cycle Period and are comprised of a "Minimum Monthly Billing Base Rate" and "Water Conservation Surcharge Billing Rate" as indicated within the following Bartow County Water & Sewer System Billing Rate Tables. Note: Utility Service Billing begins immediately upon the date of Water Meter/Sewer Tap Installation!

2017 Billing Rates, Policies and System Information Brochure

Bartow County Water & Sewer System
Minimum Monthly Billing & Base Rates Tables (2017)

Meter Size   

Minimum

Utility Billing Base Rate    

  Meter Size 

Minimum

Utility Billing Base Rate

5/8" x 3/4"

$6.49

$5.36/1,000 Gallons*

5/8" x 3/4"

$6.49

$5.36/1,000 Gallons

1"

$16.23

$5.36/1,000 Gallons*

1"

$16.23

$5.36/1,000 Gallons

1 1/2"

$32.46

$5.36/1,000 Gallons*

1 1/2"

$32.46

$5.36/1,000 Gallons

2"

$51.93

$5.36/1,000 Gallons*

2"

$51.93

$5.36/1,000 Gallons

3"

$103.86

$5.36/1,000 Gallons*

3"

$103.86

$5.36/1,000 Gallons

4"

$162.29

$5.36/1,000 Gallons*

4"

$162.29

$5.36/1,000 Gallons

6"

$324.57

$5.36/1,000 Gallons*

6"

$324.57

$5.36/1,000 Gallons

8"

$519.31

$5.36/1,000 Gallons*

8"

$519.31

$5.36/1,000 Gallons

*Water Service Base Rates are subject to Total Monthly Water Consumption and Customer Classification as detailed in the Bartow County Water & Sewer System Water Conservation Surcharge Billing Rate Table below.

Water Conservation Surcharges impose incremental Water Service Billing Rates for increasing levels of water consumption. The State of Georgia has mandated all Water Service Utility Providers to develop and implement a Water Conservation Surcharge Billing Rate Table to encourage water conservation. The Unit Surcharge Method establishes an "excessive" water usage threshold level based upon analysis of system-wide water customer consumption averages. Bartow County Water Department Residential Customers that exceed 5,000 Gallons of water consumption within a Monthly Billing Cycle Period will pay Water Conservation Surcharges based upon the following Water Conservation Surcharge Billing Rate Table which also includes Water Service Billing Rates for all other Bartow County Water Department Customer Classifications. Note: The following Water Conservation Surcharge Billing Rates were established through comprehensive analysis of ALL Bartow County Water System Customer Classifications and monthly water consumption totals!
  
Bartow County Water & Sewer System
Water Conservation Surcharge Billing Rate Table (2017)
lassification Billing Rate Tiers Based Upon Water Consumption Water Conservation Surcharge Billing Rates

Residential

Residential

Residential

Residential

Tier 1 (1,000 to 5,000 Gallons)

Tier 2 (6,000 to 8,000 Gallons)

Tier 3 (9,000 to 15,000 Gallons)

Tier 4 (16,000 Gallons or More)

100% of Base Rate ($5.36) per 1,000 Gallons

125% of Base Rate ($6.69) per 1,000 Gallons

150% of Base Rate ($8.03) per 1,000 Gallons

200% of Base Rate ($10.71) per 1,000 Gallons

Commercial ALL CONSUMPTION LEVELS 125% of Base Rate ($6.69) per 1,000 Gallons
Industrial ALL CONSUMPTION LEVELS 100% of Base Rate ($5.36) per 1,000 Gallons

Irrigation

Irrigation

Tier 1 (1,000 to 15,000 Gallons)

Tier 2 (16,000 Gallons or More)

150% of Base Rate ($8.03) per 1,000 Gallons

200% of Base Rate ($10.71) per 1,000 Gallons

Wastewater ALL CONSUMPTION LEVELS 100% of Base Rate ($5.36) per 1,000 Gallons of Metered Water Consumption

 Bartow County Water Department Utility Bills Details
 Bartow County Water Utility Bill

A) Billing Date: The beginning date of the Current Utility Billing Cycle Period when Utility Service Bills were printed and mailed.
B) Due Date: The calendar date when complete payment of the Current Account Balance is due. If complete payment of the Current Account Balance has not been submitted on or prior to the Payment Due Date, then the amount indicated adjacent to Balance After Due Date shall become the updated Customer Account Balance.
C) Service Account#: The Customer Account Number that has been assigned to the applicable Utility Service Location Address within our utility billing system.
D) Customer Name: The name provided to our department by the applicable Customer Owner of the Utility Service Location Address at the time of service application.
E) Service Address: The Utility Service Location Address for which the applicable Utility Billing Service Charges apply.
F) Previous Balance: The Account Balance of the applicable Utility Service Location Address at the beginning of the Previous Utility Billing Cycle Period.
G) Payments/Credits: A total of all Account Payments and/or Credits that were applied to the applicable Customer Account during the previous Billing Cycle Period.
H) Balance Forward: The balance of the applicable Utility Billing Account at the end of the previous Utility Billing Cycle Period. A deliquent Balance Forward will be subject to Service Disconnection.
I) Meter Reading ID#: The meter number indicated on the Water Meter installed at the applicable Utility Service Location Address.
J) Previous Read Date: The calendar date when the Water Meter providing water service to the applicable Utility Service Location Address was read at the end of the Previous Utility Billing Cycle Period.
K) Reading: The reading of the Water Meter providing water service to the applicable Utility Service Location Address at the end of the Previous Utility Billing Cycle Period.
L) Current Read Date: The calendar date when the Water Meter providing water service to the applicable Utility Service Location Address was read at the end of the Current Utility Billing Cycle Period.
M) Reading: The reading of the Water Meter providing water service to the applicable Utility Service Location Address at the end of the Current Utility Billing Cycle Period.
N) Consumption (1,000 Gallons): The total Water Consumption measured in 1,000-Gallon increments that occurred from the end of the Previous Utility Billing Cycle Period to the Current Utility Billing Period.
O) Water Service Charges: The total Utility Billing Charges applicable to Water Utility Service that has occurred from the end of the Previous Utility Billing to the end of the Current Utility Billing Cycle Period. (Note: Please review the Conservation Surcharge Billing Rate Tables above for an explanation of Utility Billing Charges.)
P) Sewer Service Charges: The total Utility Billing Charges applicable to Sewer Utility Service that has occurred from the end of the Previous Utility Billing to the end of the Current Utility Billing Cycle Period. (Note: Please review the Conservation Surcharge Billing Rate Tables above for an explanation of Utility Billing Charges.)
Q) Penalty: The total Late Fee Penalties that have been applied to the Customer Account Balance durint the Current Utility Billing Cycle Period.
R) Current Balance Due: The Current Account Balance of the applicable Utility Service Location Address for the Current Utility Billing Cycle Period.
S) Balance After Due Date: The Customer Account Balance owed if complete payment of the Current Account Balance has not been submitted on or prior to the Payment Due Date.
T) Water Consumption History: This chart details the monthly Water Consumption History in 1,000-Gallon increments for the applicable Utility Service Location Address during the previous 13 months.
U) Customer Mailing Address: The mailing address provided to our department by the applicable Customer Owner of the Utility Service Location Address. 


eNotify System

ebillIn addition to our Automated Payment Services, our department is pleased to announce the implementation of our new eNotify System. This service has been developed to transmit email messages to participating customers that wish to receive their monthly utility bills and other files electronically from our department instead of receiving printed documents such as Utility Service Bills, Consumer Confidence Reports (Water Quality Reports) and Billing Rates Brochures through the mail and will provide customers with immediate and accurate delivery of these documents while reducing production costs, paper consumption and mailing expenses allowing our department to provide our customers with the highest possible quality and convenience of utility service and payment submittal procedures. This is a FREE service that only requires you to register your Bartow County Water Department Utility Billing Service Account with our Online Payment System Provider, Xpress Bill Pay®, and complete and sign our eBill System Agreement and return this agreement to our department or send an email confirmation to bcwdenotify@bartowga.org with the information requested. Bartow County Water Department Customers can simply view and print your Utility Service Bill from the attachment provided from Xpress Bill Pay® and submit your payments either through the mail, inside our Main Office or at our Drive-Thru Window along with a printed copy of your entire utility bill or submit them electronically through the Xpress Bill Pay Online Payment System, Automatic Bank Draft (ACH) Service or a personal online banking system. Note: Please make sure if you participate in our eNotify System that you keep a record of your Account Number and Customer Name exactly as it appears on your Utility Service Bill for future reference when submitting Online Payment System Payments or contacting our Customer Service Department for assistance. If you have any questions or require additional information regarding these services, please contact our department during regular business hours, Monday through Friday - 8:00 a.m. to 5:00 p.m.

Monthly Service Billing Rate Charts
BillingRates
Residential Customers (Water Service Only 2017)
Residential Customers (Sewer Service Only 2017)
Residential Customers (Water & Sewer Service 2017)
Commercial Customers (Water Service Only 2017)
Commercial Customers (Sewer Service Only 2017)
Commercial Customers (Water & Sewer Service 2017)
Industrial Customers (Water Service Only 2017)
Industrial Customers (Sewer Service Only 2017)
Industrial Customers (Water & Sewer Service 2017)
Irrigation Customers (Water Service Only 2017)


Commercial Fire Line Meters
FirelineMeterCommercial Fire Line Detector Meters are billed at a rate of $53.60/1,000 gallons of water consumption (10 times the standard “Base Rate” of $5.36/1,000 gallons), but a Minimum Monthly Billing Charge is not applied to these particular accounts. Fire Line Detector Meters are subject, however, to a $970.00 Tap Fee and an Inspection Fee based upon the greater amount of either: A) 2% of Meter Installation Cost or B) A $240.00 Minimum Inspection Service Charge.
Payment Options
Drive Thru AreaBartow County Water Department Utility Service Payments can be delivered to our Main Administrative Office or Drive-Thru Window located @ 50 Nelson Street; Cartersville, Georgia 30120 during regular business hours (Office: Monday through Friday, 8:00 a.m. to 5:00 p.m. - Drive Thru: Monday through Friday, 8:00 a.m. to 4:30 p.m.); placed inside our Drive-Thru Deposit Box 24 hours/7 days per week; mailed to the following address: Bartow County Water Department; P.O. Box 850; Cartersville, GA, 30120; submitted electronically through an individual online bank checking services (customers paying their Utility Service Bills through an individual online bank checking service (automatic bank draft) should allow a minimum of seven (7) days for our department to receive these payments) or withdrawn automatically from customer checking accounts through Automatic Bank Drafts(Please see the "AUTOMATIC BANK DRAFT PAYMENTS" section below for information regarding this service). Note: PLEASE DO NOT MAIL CASH PAYMENTS! American Express®, DiscoverCard®, MasterCard®, or Visa® debit and credit card payments are accepted inside our Main Administrative Office during regular business hours, but will not be processed over the telephone! Bartow County Department Utility Service Payments can also be submitted using our Online Payment System provided by Xpress Bill Pay® which can be accessed by selecting the following "PAY BILL ONLINElink:

paybillonline


Note: 
An Online Payment Convenience Fee of $2.00 per transaction will be charged at the time of payment authorization for customers that have not signed up for the AutoPay option through Xpress Bill Pay. This Online Payment System is available 24 hours/7 days per week. Bartow County Water Department Customers will have prompt and secure access to pay their Utility Service Bill.  All Utility Service Billing Payments submitted during a calendar day will be processed and credited on the next business day. Note: To expedite payment processing when submitting your Utility Service Payments at our Main Administrative Office, please provide our Utility Billing Personnel with your entire Utility Service Bill.Customers concerned about the monetary charges and/or water consumption totals printed upon their Utility Service Bill should report their meters readings to our department immediately for Service Account Transaction/Meter Reading verification. Note: In the event our department identifies a potential water service leak or experiences other difficulties while reading a water meter, a green pamphlet shall be provided to the Serviced Customer indicating all problems that were encountered. Upon obtaining your meter reading, please observe the red protruding water-flow indicator located adjacent to the meter dial. Movement of this device while all available water outlets within the Service Location are closed indicates the presence of a water leak that should immediately be reported to and repaired by a Licensed Plumber. Note: Customers are solely responsible for water consumption charges and service line repairs pertaining to water leaks that occur between their water meter and Service Location!

Bank Draft Payments

BankDraftPaymentBartow County Water Department Customers have the option of submitting their Utility Service Bill Payments through Automatic Bank Drafts. Customers must submit a voided check and provide written consent to our department by completing an ACH Drafts Authorization Form to establish this service. Once an Automatic Bank Draft profile has been created, customers will have their Utility Service Bill withdrawn automatically from their designated checking account on their Utility Billing Due Date. Please contact our main office @ (770) 387-5170 for additional information regarding this service.

Billing Penalties

Late Fee - A Late Fee equivalent to 10% of Water and/or Sewer Service Charges calculated during the previous Utility Billing cycle plus any additional previously unpaid balances is assessed to Utility Service Bills that remain unpaid by their assigned Billing Due Date. Note: Payment balances for overdue Utility Service Bills are printed adjacent to the "Amount After Due Date" field upon all Utility Service Bills.

Reconnection Fee - Bartow County Water Department Customers have ten (10) calendar days to pay the entire Account Balance of their Utility Service Bill following their assigned Billing Due Date, including associated Late Charges, before a Non-Payment Service Disconnection Order will be issued for their Service Location. Non-payment of Utility Service Bills for thirty (30) days after the original Due Date will allow the County to terminate a Customer's Water Users Agreement (Water Users Agreement, Section 11C). As a courtesy, our department notifies Customers with overdue balances through our B.E.N. (Better Easier Notification) PhoneMaster Audio System® within a few days prior to the Non-Payment Service Disconnection period. Note: Failure to receive payment reminder messages does not exclude delinquent customers from Non-Payment Service Disconnection procedures! Our Non-Payment Service Disconnection Policy is detailed upon our Utility Service Bills! Serviced Accounts that remain delinquent at the completion of this Non-Payment Service Disconnection period may have their water meters locked and Service Locations tagged with a red Non-Payment Disconnection door-hanger. Service restoration after Non-Payment Service Disconnection procedures have occurred requires a complete cash/certified funds payment of the Account Balance, associated Late Charges and a Service Reconnection Fee ($25.00 before 4:00 p.m./$40.00 after 4:00 p.m.). Note: Once a Non-Payment Service Disconnection Order has bee issued for a serviced account, regardless whether or not actual Non-Payment Service Disconnection procedures have occurred, the customer is responsible for payment of a Service Reconnection Fee without exception! The latest time that our department will restore service to an account disconnect for non-payment of the Account Balance is 8:00 p.m.Meter Readers and Maintenance Personnel are not allowed to collect Utility Service Payments under any circumstances!

Returned CheckReturned Check Fee - Bartow County Water Department Customers whose personal or business checks have been returned to our main administrative office from a banking institution due to insufficient funds, omitted signatures, or for other reasons are assessed a $30.00 Returned Check Fee and are promptly mailed a "Returned Check Statement" from our department. These customers should immediately collect their Returned Check from our main administrative office @ 50 Nelson Street; Cartersville, GA 30120 and submit a cash-only payment for the Service Account to avoid Non-Payment Service Disconnection procedures which will be scheduled for ten (10) days after said check has been returned to our department unless the required payment has been submitted within this period! Note: Customers that have submitted a total of two (2) Returned Checks will be required to make cash-only payments for a minimum period of one (1) year.

padlockTampering Fee - Bartow County Water System Tampering Fees are detailed within "Title I. Water Service; Section 2 Interference with County Property Prohibited" of the Bartow County Water Service & Conservation Ordinance adopted December 17, 2003 which states as follows:

Section 2 Interference with County Property Prohibited
(A) All persons are prohibited from interfering with or disturbing in any manner or form, any water meters, switches, locks, cutoffs, corporation cocks or other appliances of the County, or to appropriate or use any water after service has been cut off or discontinued for the nonpayment of the charges therefore or for other cause. The head of the household or property owner involved shall be held responsible for the violation of this section. Tampering fees of up to five hundred dollars ($500.00) shall be assessed where a meter has been disturbed, plus the fee for water used. The County reserves the right to remove a service where a meter has been tampered with and to refuse continued service to a property that has a history of violations of water service polices or ordinances.

(B) Unauthorized operation of a County owned hydrant will result in a tampering fee of up to five hundred dollars ($500.00), plus the fee for water used.

(C) A customer’s water meter may be turned off and tagged for any violation of Bartow County Water Department Rules and Regulations or Standard Operating Polices and Procedures, which are incorporated herein by reference.

(1) If the tag is tampered with then a padlock will be applied and the customer must pay a fifty dollar ($50.00) tampering fee before service can be restored. For each subsequent tampering with any tag by the same customer (whether on the same or different property), the fee shall double, to a maximum of four hundred dollars ($400.00) for the fourth and subsequent tag tampering violation.

(2) If the padlock is removed or other means are used to gain water service, then the customer shall pay a one hundred dollar ($100.00) tampering fee plus the cost of any damage to the lock, meter or meter setter. The meter will be removed until all monies due are paid, including any overdue bills. A cease and desist order shall be issued to the owner of record of the property served by the meter where the tamper has occurred. For each subsequent tampering with any padlock by the same customer (whether on the same or different property), the fee shall double, to a maximum of eight hundred dollars ($800.00) for the fourth and subsequent lock tampering violation.

(3) If, after removal of the meter, an alternative means of obtaining water service is attempted (such as a “jumper” or other means), then the water service will be removed and future service will be considered as if the tampered service never existed. The property owner shall have to apply for and pay for new service, which may or may not be granted, and shall have to pay a fee of one thousand dollars ($1,000.00) prior to new service being granted.

(D) Bartow County reserves the right to refuse to provide service to any property that may not be in the best interest of the system, including property with a history of tampering with the meter (or other portions of the system), or a history of non-payment of bills, irregardless of identity of the owner of the property or the customer.

(E) Bartow County reserves the right to refuse to provide service to any customer that may not be in the best interest of the system, including customers with a history of tampering with the meter (or other portions of the system) on any property; a history of non-payment of bills to the Water Department on any account on any property; or having any unpaid bill on any former Water Department account on other property.

Water Leak Adjustments
WaterLeakAdjustmentsThe Bartow County Water Department Customers are occasionally affected with waterline leaks at their Service Locations that periodically result in temporary service outages, costly plumbing repairs and substantial Utility Service Bill consumption charges. Our department will perform only one (1) Water Leak Adjustment within a 12-month period for Residential Customers experiencing a waterline service leak that produces a minimum water consumption of 15,000 Gallons within the current Monthly Billing Cycle Period that can be provide our department with proper documentation of all associated plumbing supply purchase and labor charges. The Bartow County Water Department will only perform Water Leak Adjustments within two (2) months of the Utility Service Billing Date when water leaks have occurred! Note: The current Water Service Leak Adjustment Billing Rate is $3.00 per 1,000 Gallons plus the Monthly Billing Base Rate and does not apply to Non-Residential (Commercial, Industrial, Irrigation, and Agricultural) Water customers or personal pools. {Example: A Residential Water Customer receive a Utility Service Bill with 50,000 Gallons of water consumption and $484.42 in service charges resultsing from a waterline service leak. Our department will adjust this Utility Service Bill to a new service charge total of $156.49 (50,000 Gallons x $3.00/1,000 Gallons + $6.49 Monthly Billing Base Rate) once this Customer has presented the required plumbing repair documentation.)

Toilet Rebate Program

NorthAWaterPlanningDistrictThe Bartow County Water Department is currently participating in the Metropolitan North Georgia Water Planning District Residential Toilet Rebate Program which offers qualifying Bartow County Water System customers an opportunity to receive a credit on their water bill. For additional details regarding this program and to download an application, please visit www.northgeorgiawater.org/toiletrebate.


BartowCountyPLEASE CONTACT OUR MAIN OFFICE @ (770) 387-5170 ANY TIME TO REPORT A PROBLEM WITH YOUR WATER AND/OR SEWER SERVICE. PLEASE NOTE THAT EMERGENCY SERVICE CALLS SUBMITTED TO OUR DEPARTMENT AFTER REGULAR BUSINESS HOURS AND ON HOLIDAYS WILL BE AUTOMATICALLY DIRECTED TO BARTOW COUNTY 911.


For questions or comments regarding the content and/or design of website, please contact Mr. Michael Yancey, Bartow County Water Department Manager of Information Services (M.I.S.) at (678) 721-5489 or 
yanceym@bartowga.org.