Water Department

BCWDHeader
770-387-5170

 Monday through Friday  50 Nelson Street
 8:00 a.m. to 5:00 p.m.  Cartersville, GA 30120
 (770) 387-5170  E-mail: bcwd@bartowga.org
 
 

 (800) 766-2350

On August 17, 2015, the Bartow County Water Department began using Xpress Bill Pay® as our Online Payment System Provider. Bartow County Water Department Customers that would like to submit their Utility Service Bill Payments through this Online Payment System can click on the Xpress Bill Pay logo above to view the company's website and/or click “Instructions For First Time Users” to obtain an Account Setup manual for operational instructions. For additional information regarding this matter, please contact our Main Administrative Office during regular business hours, Monday through Friday, 8:00 am to 5:00 pm.

The Georgia Environmental Protection Division declared a Level 1 Drought Response on March 2, 2017 for Bartow County. Please click on the following Georgia EPD Drought Response Schedule link for more details or visit out Watering Restrictions webpage.

georgiaepdGEORGIA ENVIRONMENTAL PROTECTION DIVISION (EPD) OUTDOOR WATER USE LEVEL 1 DROUGHT RESPONSE SCHEDULE



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 eBill System  Backflow Prevention Program Water Leak Adjustments  Directions

 

Welcome to Our Website

WelcomeStatementThis website was developed and designed in association with the Bartow County Government to become an instrumental tool in providing valuable and timely information regarding this Water and Sewer Utility System to our customers, local community and general public including our organizational structure; operational history; outdoor watering restriction rules and regulations; water resource conservation guidelines; water quality requirements and current testing results; operational performance awards and achievements; new service installation requirements and procedures; local water and sewer service ordinances; utility service billing policies and payment methods; residential, commercial and industrial development procedures and specifications; water and sewer system infrastructure details and analysis; growth management plans and development strategies; proposed utility system improvement and expansion projects; technological advancements and implementations; and interactive water educational presentations and videos. These operational divisions have been categorized into selectable sections located along the top of every page within this website. The establishment of this website represents our continued efforts in providing the highest possible quality of customer, consumer and community services. For additional information, questions or comments regarding the Bartow County Water Department, please contact our main administrative office during regular business hours; Monday through Friday; 8:00 a.m. to 5:00 p.m. @ (770) 387-5170 or submit e-mail correspondences to bcwd@bartowga.org.

Mission Statement

MissionStatement“To provide effective and cost efficient management, engineering and design, construction, distribution and collection, maintenance and operation of all facilities which produce drinking water, reclaimed waste water and bio-solids of the highest quality possible and to be fiscally responsible by producing quality utility bills, maintaining all our accounts with courteous, respectful and responsive billing and receipt of revenues and responsible disbursement of those revenues.”

BartowCountyPLEASE CONTACT OUR MAIN OFFICE @ (770) 387-5170 ANY TIME TO REPORT A PROBLEM WITH YOUR WATER AND/OR SEWER SERVICE. PLEASE NOTE THAT EMERGENCY SERVICE CALLS SUBMITTED TO OUR DEPARTMENT AFTER REGULAR BUSINESS HOURS AND ON HOLIDAYS WILL BE AUTOMATICALLY DIRECTED TO BARTOW COUNTY 911.


For questions or comments regarding the content and/or design of the Water Department web pages, please contact Mr. Michael Yancey, Bartow County Water Department Manager of Information Services (M.I.S.) at (678) 721-5489 or yanceym@bartowga.org.