Bartow County Water Department - Home Page

Message Board | Online Payment System | Quicklinks | Welcome to our Website | Mission Statement

BCWD Right-Angle ViewBARTOW COUNTY WATER DEPARTMENT
Office: 50 Nelson Street; Cartersville, GA 30120; Phone: (770) 387-5170; Fax: (770) 387-5173
Maintenance: 2 Roosevelt Street; Cartersville, GA 30120; Phone: (678) 721-5494; Fax: (770) 607-6306
Hours: Monday to Friday; 8:00 a.m. - 5:00 p.m. Drive Thru: Monday to Friday; 8:00 a.m. to 4:45 p.m. 
Email: water@bartowga.org or bcwd@bartowga.org  |
Hearing Impaired Phone Number: (770) 387-5034

**The Bartow County Water Department will be closed Monday, November 12, 2018 in**veteransday2018
 **observance of Veterans Day. Payments can be made on our Online Payment System**


boil16** Current Boil Water Advisories **
(Note: Boil Water Advisories are issued only as a precaution to isolated
areas briefly affected by waterline breaks or water system maintenance!!!)
**844-1021 Cass Pine-log Road (10/20/2018) **


** Message Board **
ServLineimportantnoticeEffective August 1, 2018, the Bartow County Water Department implemented our new Leak Adjustment Policy in association with ServLine® that will provide RESIDENTIAL WATER CUSTOMERS ONLY! with Water Service Leak Coverage and/or Water Service Line Coverage. Residential Customers have been automatically enrolled with the Water Service Leak Coverage and will be billed for this coverage on the 1st of every month and dated for their applicable billing cycle date if their account is active on that date and will be eligible for one (1) leak adjustment within a 12-month period!! Residential Customers have the option to decline this leak coverage by submitting a signed Water Service Leak Coverage Decline Form to our department. For Water Service Line Coverage Residential Customers can complete and submit a Waterline Coverage Enrollment Form  to our department to register this particular service. For additional information regarding the details of this program please select the following link: **Bartow County Water Department ServLine® Program** or contact Servline Customer Service @ (888) 977-9235.

quicklinks
Payments Water Quality Utility Billing Contact Us
xpressbillpay  waterquality. Water Quality New Service FeesCurrent Billing Rates email*Administration
*New Service
 paymentoptionsPayment Options waterquality Water Testing newserviceapp New Service Procedures  BCWD Front ViewAdministrative Office
BankDraftPaymentBank Draft Payments  waterqualityallatoonaWater Resources  WaterMeterRadio-Read Meters Maintenance Building Maintenance Department
 ebilleBill/eNotify System Backflow_Preventer Backflow Prevention ServLineWater Leaks \ServLine® directionsOffice
Directions


Online Payment System
onlinepaymentsystem
Account Information (800) 766-2350
Payments (800) 720-6847
Bartow County Water Department Customers that would like to submit their Utility Service Bill Payments through our Online Payment System can click on the Xpress Bill Pay logo above to view the company's website and/or click “Instructions For First Time Users” to obtain an Account Setup manual for operational instructions. For additional information regarding this matter, please contact our Main Administrative Office during regular business hours, Monday through Friday, 8:00 am to 5:00 pm.

Welcome to Our Website

welcomeThis website was developed and designed in association with the Bartow County Government to become an instrumental tool in providing valuable and timely information regarding this Water and Sewer Utility System to our customers, local community and general public including our organizational structure; operational history; outdoor watering restriction rules and regulations; water resource conservation guidelines; water quality requirements and current testing results; operational performance awards and achievements; new service installation requirements and procedures; local water and sewer service ordinances; utility service billing policies and payment methods; residential, commercial and industrial development procedures and specifications; water and sewer system infrastructure details and analysis; growth management plans and development strategies; proposed utility system improvement and expansion projects; technological advancements and implementations; and interactive water educational presentations and videos. These operational divisions have been categorized into selectable sections located along the top of every page within this website. The establishment of this website represents our continued efforts in providing the highest possible quality of customer, consumer and community services. For additional information, questions or comments regarding the Bartow County Water Department, please contact our main administrative office during regular business hours; Monday through Friday; 8:00 a.m. to 5:00 p.m. @ (770) 387-5170 or submit e-mail correspondences to water@bartowga.org or bcwd@bartowga.org.

Mission Statement

MISSION“To provide effective and cost efficient management, engineering and design, construction, distribution and collection, maintenance and operation of all facilities which produce drinking water, reclaimed waste water and bio-solids of the highest quality possible and to be fiscally responsible by producing quality utility bills, maintaining all our accounts with courteous, respectful and responsive billing and receipt of revenues and responsible disbursement of those revenues.”

BartowCountyPLEASE CONTACT OUR MAIN OFFICE @ (770) 387-5170 TO REPORT A PROBLEM WITH YOUR WATER AND/OR SEWER SERVICE. EMERGENCY SERVICE CALLS SUBMITTED TO OUR DEPARTMENT AFTER REGULAR BUSINESS HOURS AND ON HOLIDAYS WILL BE FORWARDED TO BARTOW COUNTY 911.

For questions or comments regarding the content and/or design of the Water Department web pages, please contact Mr. Michael Yancey, Bartow County Water Department Manager of Information Services (M.I.S.) at (678) 721-5489 or yanceym@bartowga.org.