FREQUENTLY ASKED QUESTIONS

OnlinePaymentSystem

QuestionMarkBartow County Water Department Online Payment SystemQuestionMark
Frequently Asked Questions


1. Can I pay my Bartow County Water Department Utility Service Bill online if my service has been disconnected?

No. If your service has been disconnected, we require that you contact the Bartow County Water Department between the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday @ (770) 387-5170 for payment information or contact our On-Call Personnel after hours to restore said service. This will ensure that no additional delays will occur and that your service is restored as soon as possible. Using this Online Payment System could possibly take from 2-3 business days to process.

2. If I am scheduled for Service Disconnection, would it be safe to pay my Utility Service Bill online?

No. If you have been scheduled for Service Disconnection, we recommend that you contact the Bartow County Water Department between the hours of 8:00 a.m.and 5:00 p.m., Monday through Friday @ (770) 387-5170 for payment information. This will ensure that no additional delays will occur and that your service is restored as soon as possible. Using this Online Payment System could possibly take 2-3 business days to process.

3. What can I do if I forget my Customer Account Number?

If you cannot remember your Customer Account Number, which is required to submit an Online Payment of your Utility Service Bill, you can simply look at a previous Utility Service Bill for your Customer Account Number or contact the Bartow County Water Department between the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday @ (770) 387-5170.

4. Can I change my Online Payment Option Username, Password and/or Customer Account Number?

Yes,  you are able to change your Customer Username and Password through our Online Payment System. You will have this opportunity in the Account Setup Option of BillPay by clicking upon the "Update My Settings" button. This button allows you to change your Customer Username and/or Password, make Credit Card Billing Address changes or modify your Recurring Billing Settings.

5. Can I change my Customer Account Number?

No. Your Customer Account Number is encoded throughout our utility billing software database and cannot be changed.

6. My current Bartow County Water Department Utility Service Bill is due on the 15th of each month. Is it possible to change my Billing Due Date to the 1st of the month (or vice versa)?

No. As with your Customer Account Number, your Billing Due Date is associated with a Meter Reading Route Book within our utility billing software database and cannot be changed. To do so would involve changing an entire Meter Reading Book Route.

7. How much does submitting a Bartow County Water Department Utility Service Payment using this Online Payment System cost?

There is a $2.00 Convenience Fee for using this Online Payment System. This fee will be charged at the time of payment authorization.

8. Do you take partial payments using this Online Payment System?

Yes. We understand that there are times when partial payments are necessary, so we gladly accept Utility Service Payments on current account balances. However, if your account is past due, you must contact Ms. Amy Agnew at the Bartow County Water Department between the hours of 8:00 a.m.. and 5:00 p.m., Monday through Friday @ (770) 387-5170 to make payment arrangements before submitting a partial Utility Service Payment using this Online Payment System.

9. What type of payment confirmation does the payee receive using this Online Payment System?

When your Utility Service Payment has been processed with this Online Payment System, you will receive an electronic (e-mail) payment confirmation. We recommend that you print and retain this payment confirmation for your personal records.

10. Can I prepay my account or set up Recurring Monthly Payments using this Online Payment System?

Yes. This Online Payment System does allow you to prepay your account. If your account has a zero balance ($0.00) or a credit balance, you will not see the "Pay Total Due" button. You would have to select the "Pay Different Amount" but ton to submit an advance Utility Service Payment.

This Online Payment System also allows you to set up Recurring Payments. If you select the Recurring Payment Option, your credit card will be automatically charge the Total Due on your account every Billing Cycle when a balance is due based upon the day of the month you have selected.

11. How long does it take to process a Utility Service Payment using this Online Payment System?

The processing time for a Utility Service Payment submitted through this Online Payment System is typically 2-3 business days.

12. Is it safe using this Online Payment System?

Yes. Using this Online Payment System is completely secure, using the highest encryption methods available and at no time does this Online Payment System store your personal credit card information. However, BartowCountycannot be responsible for any malicious software applications that may be running on your personal computer. Please be sure that your personal computer is protected against malicious activity by installing recommended security updates, patches, virus protection, firewalls, etc.

13. What should I do with the Utility Service Payment stub you ask me to submit with my payment?

Although the Utility Service Payment stub is no longer needed after submitting your Online Payment, we recommend that you retain the Customer Receipt portion of your Utility Service Bill for your personal records along with the printed confirmation sheet of your Online Billing Payment.

14. When is the money withdrawn from my account using this Online Payment System?

This may vary from one banking institution to another. For accurate account information, please review your bank statement.

15. How much of my account Online Payment History can be viewed using this Online Payment System?

At this time, our Online Payment System allows Customers to review the last 12 months of their Online Billing Payment History.

16. What are the system requirements for using this Online Payment System?

There are no special requirements for submitting your Utility Service Billing Payment with this Online Payment System. All that you need is a computer with Internet access and a valid account with the Bartow County Water Department which consists of your Customer Billing Name and Customer Account Number. For your privacy, both items are required to view and submit Utility Service Payments for your account through our Online Payment System.

17. Where do I find my Customer Account Number?

The Customer Account Number can be located on your Utility Service Bill just above your Customer Name and Mailing Address.

18. Do I have to enter my Personal Information each time?

Yes. For your privacy you must enter the correctly formatted Customer Billing Name and your Customer Account Number. Once you have accessed your account, you can select the option to remember your Personal Information.

19. What other payment options do I have?

For you convenience, the Bartow County Water Department offers a variety of payment options. In addition to this Online Payment System, you are welcome to pay over the counter at our main office located @ 50 Nelson StreetCartersvilleGA30120. If you are paying your Utility Service Bill with cash, please bring both sides of your Utility Service Bill and the Customer Receipt portion will be stamped with "PAID". With your Utility Service Bill stub, you can submit Utility Service Payments through our convenient Drive-Thru Window from 8:00 a.m.to4:30 p.m., Monday through Friday. We also have a Night-Drop Deposit Box which is available 24 hours/7 days a week. You may also mail your Utility Service Payment to: Bartow County Water Department; P.O. Box 850; Cartersville, GA 30120 or establish an Automatic Bank Draft through your personal banking institution. We do not accept Utility Service Payments over the telephone! For additional information regarding these payments options, please contact the Bartow County Water Department between the hours of 8:00 a.m.and 5:00 p.m., Monday through Friday @ (770) 387-5170.

20. Who do I contact if I have problems using this Online Payment System?

 If you encounter problems using this Online Payment System, please contact Intellipay Customer Support @ (877) 217-6021 or contact the Bartow County Water Department between the hours of 8:00 a.m.and 5:00 p.m., Monday through Friday @ (770) 387-5170.

21. I am getting an error when attempting to login which indicates that my account does not exist. What can I do?

When having problems accessing your account, please make sure that you are using the correctly formatted Customer Billing Name and the correct Customer Account Number. They must be entered exactly as they appear on your Utility Service Bill.

22. How do I know if I am scheduled for Non-Payment Service Disconnection?

If your Account Balance is past due, the Past Due Amount will be reflected on your Utility Service Bill as Subject-to-Disconnect. The Bartow County Water Department does not mail any subsequent Non-Payment Service Disconnection notifications. Please remember that if your service has been disconnected, there will be an additional Reconnection Fee ($25.00 before 4:00p.m./$40.00 after 4:00 p.m.) applied to your account and complete payment of the Account Balance must be submitted prior to 2:00 p.m.


BartowCountyPLEASE CONTACT OUR MAIN OFFICE @ (770) 387-5170 ANY TIME TO REPORT A PROBLEM WITH YOUR WATER AND/OR SEWER SERVICE. PLEASE NOTE THAT EMERGENCY SERVICE CALLS SUBMITTED TO OUR DEPARTMENT AFTER REGULAR BUSINESS HOURS AND ON HOLIDAYS WILL BE AUTOMATICALLY DIRECTED TO BARTOW COUNTY 911.


For questions or comments regarding the content and/or design of website, please contact Mr. Michael Yancey, Bartow County Water Department Manager of Information Services (M.I.S.) at (678) 721-5489 or yanceym@bartowga.org.