Customer Service


New Service Applications
ServiceContract smallBartow County Water Department New Service Applications must be processed inside our main administrative office located @ 50 Nelson Street; Cartersville, Georgia 30120. A Customer Service Representative will be readily available to provide Customers with detailed information regarding our Water and/or Sewer Systems including Utility Service Availability; New Service Connection Fees; Water Meter/Sewer Tap Installation Procedures and established Billing Policies. Note: New Water and/or Sewer Service Applicants must acquire a Water and/or Sewer Service Availability Notification Statement from the Bartow County Water Department prior to obtaining a Building Permit from the Bartow County Zoning Department for establishments that shall be serviced by the Bartow County Water & Sewer System! These Service Availability Statements are valid for a term of 180 days. New Service Applicants must provide our Customer Service Department with proper identification and documentation including a valid Driver’s License; Social Security Card; and proof of property ownership, purchase or a Rental/Lease Agreement prior to processing Water and/or Sewer Utility Service Contracts. New Service Activation for previously installed water meters and sewer taps requires a minimum of three (3) working days while new watermeter and sewer tap installations requires an average of seven (7) to ten (10) working days. New Service Applicants will be notified of their expected Utility Service Activation Date during initial registration procedures. Note: Water Service Customers are responsible for purchasing, installing and maintaining the waterline connecting their water meter to their serviced establishment including the installation of a cut-off valve and pressure reducing valve that shall be installed on the customer’s side of the water meter. Sewer Service Customers are responsible for purchasing, installing and maintaining the sewerline connecting their sewer tap to their serviced establishment. All water meters and sewer taps are required to be installed within the County or State Right-of-Way. The Bartow County Water Department now provides Customers requesting multiple water meters and/or sewer service taps (3 or more) the option of placing Advance E-Mail Service Orders @ water@bartowga.org. To successfully process these Service Orders, Customers must provide our department with the physical address (or Subdivision/Development name and lot number), contact person, mailing address, Utility Service(s) requested and daytime phone number for each potential Service Location. Note: Our department requests that Customers submitting Advance E-Mail Water Meters and/or Sewer Service Orders please type "Advance Utility Service Request" in the subject section of their email transmissions. Once Utility Service Availability has been successfully determined, Service Orders shall be prepared by a Customer Service Representative and an appointment will be scheduled with the appropriate contact person for the purposes of acquiring proper identification, obtaining required signatures, collecting associated Service Fees and issuing approved Service Contracts. Note: All Service Orders shall be processed during regular business hours; Monday - Friday; 8:00 a.m. to 5:00 p.m. If you have any questions or require additional information regarding New Service requirements and procedures, please contact our main administrative office @ (770) 387-5170. 
  

Water System Requirements
water pressure reducing valve smallBartow County Water System Customers are required to install a water shut-off (safety) valve on the serviceable side of their water meter and a pressure regulating valve (PRV) upon their internal water system to protect the structural integrity of their plumbing components from rapid pressure changes that periodically occur within our Water Utility System. These devices should be periodically evaluated and maintained by a Professionally Licensed Plumber to ensure their operation performance. Customers that operate in-ground/automated sprinkler systems are also required to install a testable backflow prevention (BFP) device that shall be tested on an annual basis as required by the Environmental Protection Division (EPD). These sprinkler systems must have a rain sensor shut-off switch installed to prevent their operation during a rain event or within six (6) hours after an adequate rain event (rainfall of at least 1/2"). Installation of these devices are mandated to protect the operational integrity, health and safety of the Bartow County Water System and its Customers and to ensure the highest possible quality of Water System resources and Water Utility System Services. 

New Service Connections Fees
NewServiceFeesTo assist New Water and/or Sewer Service Customers, our department has provided a Microsoft Excel® spreadsheet which has organized all Bartow County Water & Sewer New Service Connection Fees detailed below into Water & Sewer Service Tables based upon meter size within the following website link:  Bartow County Water & Sewer Service Connection Fees.  Please contact our Customer Service Department @ (770) 387-5170; Menu Option 1 or water@bartowga.org  regarding New Service Application requirements, procedures and pricing. 

Sign-Up Fees - Sign-Up Fees are $25.00 (non-refundable service charge) per each Water and/or Sewer Utility Service Application.

Initial Deposits - Initial Deposits are based upon the following Water & Sewer Service Initial Deposit Rate Table:

Water & Sewer Service Initial Deposit Rate Table (2017)

Meter Size

Customer Classification (Ownership Status)

Water

Sewer

TOTAL

3/4" Residential (Owned) $25.00 $25.00 $50.00
3/4" Residential (Non-Owned) $50.00 $25.00 $75.00
3/4" Commercial/Industrial $50.00 $50.00 $100.00
1" Residential (Owned) $35.00 $35.00 $70.00
1" Residential (Non-Owned) $70.00 $30.00 $100.00
1" Commercial/Industrial $70.00 $70.00 $140.00
1 1/2" Commercial/Industrial $140.00 $140.00 $280.00
2" Commercial/Industrial $240.00 $240.00 $480.00
3" Commercial/Industrial $440.00 $440.00 $880.00
4" Commercial/Industrial $700.00 $700.00 $1,400.00
6" Commercial/Industrial $1,400.00 $1,400.00 $2,800.00
8" Commercial/Industrial $2,000.00 $2,000.00 $4,000.00

Initial Service Fees - The Initial Service Fee is $290.00 for 5/8” x 3/4” Water Meters and $325.00 for 1” Water Meters. For all Water Meters > 1", the Initial Service Fee shall be incorporated within the Installation Cost of the applicable Water Meter.

Tap Fees
 - Tap Fees are based upon the following Water Meter & Sewer Tap Service Rate Table:
Water Meter & Sewer Tap Service Rate Table (2017)

Water Service Rate Table       

Sewer Service Rate Table

Meter Size* Charge  Tap Size** Charge
5/8” x ¾” $1,215.00 4” $1,460.00
1” $1,460.00                                    > 4” $970.00 + Installation Cost
*All other Water Meters >1" are $970.00 plus associated Installation Cost. **All Commercial & Industrial Sewer Taps must be at least 6".     


Readiness-to-Serve Fees
 -
 Readiness-to-Serve Fees are comprised of two (2) separate fees for each Utility Service including a "Water Distribution & Transmission Fee" & "Water Capacity Fee" for Water Service and a "Wastewater Collection Fee" & "Wastewater Capacity Fee" for Sewer Service. "Water Distribution & Transmission Fees" are determined based upon the greater amount of either: A) $970.00 per Equivalent Dwelling Unit (E.D.U.), equal to approximately 350 Gallons per Day (G.P.D.) as detailed within the “Bartow County Water Department Structural Daily Water Usage Schedule” or B) The applicable "Water Distribution & Transmission Fee" indicated within the Water Service Readiness-to-Serve Rate Table below. "Wastewater Collection Fees" are determined based upon the greater amount of either: A) $1,135.00 per Equivalent Dwelling Unit (E.D.U.) or B)The applicable "Wastewater Collection Fee" indicated within the Sewer Service Readiness-to-Serve Rate Table below. "Water & Sewer Capacity Fees" are determined based upon the greater amount of either: A) The "Water and Sewer Capacity Fees" indicated within the Water & Sewer Service Readiness-to-Serve Rate Tables below or B) The amount calculated when multiplying the number of units by $1,670.00 for Water Service and by $2,040.00 for Sewer Service. 

Water Service Readiness-to-Serve Rate Table (2017)

Meter Size
***Water Distribution & Transmission Fee
Water Capacity Fee
Readiness-to-Serve Fee TOTAL
5/8” x ¾” $970.00 $1,670.00 $2,640.00
1" $2,430.00 $4.175.00 $6,605.00
1 ½” $4,865.00 $8,355.00 $13,220.00
2” $7,780.00 $13,370.00 $21,150.00
3” $15,575.00 $26,740.00 $42,315.00
4” $24,340.00 $41,785.00 $66,125.00
6” $48,685.00 $83,575.00 $132,260.00
8” $77,895.00 $133,720.00 $211,615.00

Sewer Service Readiness-to-Serve Rate Table (2017)

Meter Size

***Wastewater Collection Fee

Wastewater Capacity Fee

Readiness-to-Serve Fee TOTAL

5/8” x ¾” $1,135.00 $2,040.00 $3,175.00
1" $2,840.00 $5,110.00 $7,950.00
1 ½” $5,680.00 $10,220.00 $15,900.00
2” $9,085.00 $16,355.00 $25,440.00
3” $18,175.00 $32,715.00 $50,890.00
4” $28,400.00 $51,120.00 $79,520.00
6” $56,800.00 $102,235.00 $159,035.00
8” $90,880.00 $163,580.00 $254,460.00

***Note: Water Distribution & Transmission Fees and Wastewater Collection Fees are not applicable to residents that have owned serviceable parcels prior to October 6, 1993 according to the Bartow County Water & Sewer Rate Structure and Readiness-to-Serve Ordinance adopted on December 9, 2005 providing that proof of property ownership is presented during New Service Applicable Procedures.

Service Transfers
MovingTransferBartow County Water Department Customers are charged $15.00 to perform a Transfer-of-Service within our Water & Sewer Utility System. Our department will continue providing active Water and/or Sewer Utility Service(s) to the Disconnecting Service Location for a period of up to seven (7) days following the initial Transfer-of-Service Notification Date. Once Service Termination has occurred at the Disconnecting Service Location, our Customer Service/Utility Billing Department shall reallocate the Initial Deposit from the Disconnected Service Account to the Connecting Service Account and will promptly mail a “Balance Sheet” of the Disconnected Service Account to the applicable Customer. Note: This statement does not appear in the form of a Utility Service Bill, but complete payment must be received from the Customer by the designated Due Date to avoid Non-Payment Disconnection Procedures at the Connecting Service Location!

Service Disconnections
ServiceDisconnectionBartow County Water Department Customers must provide our Customer Service Department with proper identification including a valid Driver’s License and/or Social Security Card in addition to a definitive Service Termination Date upon submitting a Disconnection-of-Service Order. Customers that apply for Disconnection-of-Service are billed for Water and/or Sewer Service(s) from their last Meter Reading Date through their Service Termination Date. Disconnection-of-Service Requests can either be mailed to:  Bartow County Water Department, P.O. Box 850CartersvilleGA  30120-0850faxed to (770) 387-5173 or emailed to water@bartowga.org. Note:  Our department requests that Customers submitting Disconnection-of-Service Requests electronically please type "Disconnection-of-Service" in the subject section of their email transmissions. Once Service Disconnection Procedures have occurred, our Customer Service/Utility Billing Department promptly credits the Initial Deposit to this Service Account and mails to the applicable Customer a Termination Service Utility Bill. If a credit balance results from applying theInitial Deposit to a previously Serviced Account, the Customer can immediately request a Refund Check from the Bartow County Water Department that shall be mailed within two (2) weeks from the Customer's Refund Notification Date.


BartowCountyPLEASE CONTACT OUR MAIN OFFICE @ (770) 387-5170 ANY TIME TO REPORT A PROBLEM WITH YOUR WATER AND/OR SEWER SERVICE. PLEASE NOTE THAT EMERGENCY SERVICE CALLS SUBMITTED TO OUR DEPARTMENT AFTER REGULAR BUSINESS HOURS AND ON HOLIDAYS WILL BE AUTOMATICALLY DIRECTED TO BARTOW COUNTY 911.

For questions or comments regarding the content and/or design of website, please contact Mr. Michael Yancey, Bartow County Water Department Manager of Information Services (M.I.S.) at (678) 721-5489 or yanceym@bartowga.org.