Bartow County Water and Sewer System Maintenance & Operations personnel are primarily responsible for conducting numerous daily activities performed upon the Bartow County Water & Sewer Systems including new service installations; infrastructure improvements and repairs; system development and expansion projects; water sample collections and associated quality testing; utility service locates; and monitoring the operational efficiency of every structural component while responding to approximately 3,000 service calls each month consisting predominantly of water & wastewater main leaks and associated service outages; pressure irregularities and coarse drinking water reports. Substantial population growth; continued residential, commercial, and industrial development; advanced technological operational features and the ever-increasing complexity of our water and wastewater systems have prompted the requirement for significant restructuring within this department including personnel expansion; advanced training methods and more stringent employment qualifications; development of improved operating procedures; and essential acquisition of innovative equipment and heavy machinery. These modifications are designed to ensure this department provides the highest possible quality of service by reducing utility service outages and their respective maintenance response times while continuing to supply pristine water resources to Bartow County Water System consumers and maintaining the successful and efficient operation of wastewater treatment processes. For additional information regarding the Bartow County Water & Sewer System Maintenance & Operations Department, please contact either Mr. Melvin Kilgore, Maintenance Coordinator/Maintenance & Operations @ (678) 721-5494 or Mr. Gary Evans, Field Coordinator/Maintenance & Operations @ (770) 607-6309.

Bartow County Water & Sewer System service outages and maintenance requests can be reported to our Maintenance & Operations Department @ (770) 387-5170; Menu Option 4 during regular business hours (Monday - Friday; 8:00 a.m. to 5:00 p.m.). For emergency service requests during non-business hours and scheduled holidays, contact our main administrative office number @ (770) 387-5170 and you will be directed to our answer service provider ProCore Solutions®. Service disruptions can result from several factors including ruptured utility mains; water and wastewater construction procedures; new service connection valve closures; disabled water meters and sudden system pressure reductions. The Bartow County Water Department attempts to promptly notify customers affected by major service outages with our B.E.N. PhoneMaster Audio System® with detailed information regarding service restoration efforts and anticipated repair schedules. Information regarding service outages can also be acquired through our main administrative office number (770) 387-5170 as these events occur. Ruptured water mains are the most frequent sources of service outages and represent the greatest daily operational threat to water utility systems. These ineffective conduits disrupt valuable customer service, waste our most precious natural resource, produce substantial revenue losses and can occasionally cause significant property damage. Responsible and timely reporting of leaking service utility lines from our customers and the local community reduces these detrimental effects, resulting in a more cost-efficient public water and wastewater utility system. Customers are typically unaware of waterline service leaks occurring at their establishment until they receive a substantially high service utility bill. Water leaks can be detected by monitoring the red protruding water-flow indicator adjacent to the meter dial. Movement of this device while all available serviceable outlets are closed indicates the presence of a water leak that should be repaired immediately by a Licensed Plumber. Studies have indicated that over 2,500 gallons of water can flow through a waterline service leak measuring only 1/8” diameter within 24 hours!! Note: Customers are solely responsible for consumption charges and service line repairs pertaining to water leaks occurring between their water meter and serviced establishment!!