ONLINE BILLING PAYMENT SYSTEM
FREQUENTLY ASKED QUESTIONS

1. Can I pay my Utility Service Bill online if my service has been disconnected?

No, if your service has been disconnected, we require that you to contact the Bartow County Water Department between the hours of 8:00 AM and 5:00 PM, Monday through Friday, @ (770) 387-5170 for payment information or call our On-Call Personnel after hours to restore said service. This will ensure that no additional delays will occur and that said service is restored as soon as possible. Using the Online Payment Option could possibly take 2 to 3 business days to process.

2. If I am scheduled for service disconnection, would it be safe to pay my bill online?

No, if you have been scheduled for service disconnection, we recommend that you contact the Bartow County Water Department between the hours of 8:00 AM and 5:00 PM, Monday through Friday, @ (770) 387-5170 for payment information. This will ensure that no additional delays will occur and that said service is restored as soon as possible. Using the Online Payment Option could possibly take 2 to 3 business days to process.

3. What can I do if I forget my Customer Account Number?

If you cannot remember your Customer Account Number, which is required to submit an Online Payment of your Utility Service Bill, you can simply look at a previous Utility Service Bill for your Customer Account Number or contact the Bartow County Water Department between the hours of 8:00 AM and 5:00 PM, Monday through Friday, @ (770) 387-5170.

4. Can I change my Online Payment Option Username, Password and/or Customer Account Number?

Yes, you are able to change your Customer Username and Password. You will have this opportunity in the Account Setup Option of BillPay by clicking on the Update My Settings button. This button allows you to change your Customer Username and/or Password, make credit card billing address changes or modify your recurring billing settings.

5. Can I change my Customer Account Number?

No, your Customer Account Number is linked throughout our utility billing software database and cannot be changed.

6. My current Utility Service Bill is due on the 15^th of each month. Is it possible to change my Billing Due Date to the 1^st of the month (or vise versa)?

No, as with your Customer Account Number, your Billing Due Date is associated with a Meter Reading Route Book within our utility billing software database and cannot be changed. To do so would involve changing an entire Meter Reading Route Book.

7. How much does the Online Payment Option cost?

There is a $1.00 Convenience Fee for this Online Billing Payment service. This fee will be charged at the time of payment authorization.

8. Do you take partial payments using the Online Payment Option? 

Yes, we understand that there are times when partial payments are necessary, so we gladly accept them for water and sewer payments on current account balances.  However, if your account is past due, you must contact Mrs. Amy Agnew at the Bartow County Water Department between the hours of 8:00 AM and 5:00 PM, Monday through Friday, @ (770) 387-5170 to make payment arrangements before submitting a partial payment online.

9. What type of payment confirmation does the payee receive using the Online Payment Option?

When your water and sewer payment has been processed via the Online Payment Service, you will receive an electronic payment confirmation. We recommend that you print the confirmation and retain for your personal records.

10. Can I prepay my account or set up recurring monthly payments using the Online Payment Option?

Yes, the Online Payment Option does allow you to prepay your account. If your account has a zero balance ($0.00) or a credit balance, you will not see the Pay Total Due button. You would select the Pay Different Amount button to submit an advanced payment. 

The Online Payment Option also allows you to set up recurring payments. If you select the Recurring Payment Option, your credit card will be automatically charged the Total Due on your account every Billing Cycle when a balance is due based upon the day of the month you have selected.

11. How long does it take a billing payment to process using the Online Payment Option?

The processing time for a billing payment submitted through the Online Payment  Option is typically 2 to 3 business days.

12. Is it safe using the Online Payment Option?

Yes, using the Online Payment Option is completely secure, using the highest encryption methods available and at no time stores your personal credit card information. However, Bartow County cannot be responsible for any malicious applications that may be running on your personal computer. Please be sure that your personal computer is protected against malicious activity by installing recommended security updates, patches, virus protection, firewalls, etc.

13. What should I do with the payment stub you ask me to submit with my payment?

Although the payment stub is no longer needed after submitting your Online Payment, we recommend that you retain the Customer Receipt portion of your Utility Service Bill for your personal records along with the printed confirmation sheet of your Online Payment.

14. When is the money withdrawn from my account using the Online Payment Option?

This may vary from one banking institution to another. For accurate account information, please review your bank statement.

15. How far back can I review my account history using the Online Payment Option?

At this time, our system allows you to review the last 12 months of your Online Payment history.

16. What are the system requirements for using the Online Payment Option?

There are no special requirements for submitting your water and sewer payments via the Online Payment Option. All you need is a computer with Internet access and a valid account with the Bartow County Water Department which consists of your Customer Billing Name and Customer Account Number. For your privacy, both items are required to view and submit payments for your account.

17. Where do I find my Customer Account Number?

The Customer Account Number can be located on your Utility Service Bill just above your Customer Name and Mailing Address.

18. Do I have to enter my Personal Information each time?

Yes, for your privacy you must enter the correctly formatted Customer Billing Name and your Customer Account Number. Once you have accessed your account, you can select the option to remember your Personal Information.

19. What other payment options do I have?

For your convenience, the Bartow County Water Department offers a variety of payment options. In addition to the Online Payment Option, you are welcome to pay over the counter at our office located @ 50 Nelson Street. If your are paying your Utility Service Bill with cash, please bring both sides of your Utility Service Bill and the Customer Receipt portion will be stamped with "PAID". With your Service Utility Bill stub, you can submit payment through our convenient Drive-Thru Window from 8:00 AM to 4:30 PM, Monday through Friday. We also have a Night Deposit Box which is available 24 hours/7 days a week. You may also mail your payment or set up Automatic Bank Draft through your personal banking institution. We do not accept payments over the telephone! For additional information regarding these payment options, please contact the Bartow County Water Department between the hours of 8:00 AM and 5:00 PM, Monday through Friday, @ (770) 387-5170.

20. Who do I contact if I have problems using the Online Payment Option?

When having problems using the Online Payment Option, please contact Customer Support @ (877) 794-1588 or contact the Bartow County Water Department between the hours of 8:00 AM and 5:00 PM, Monday through Friday, @ (770) 387-5170.

21. I am getting an error when I try to login saying my account does not exist. What can I do?

When having problems accessing your water and/or sewer service account, please make sure that you are using the correctly formatted Customer Billing Name and the correct Customer Account Number. They must entered exactly as they appear on your Utility Service Bill.,span style="font-family: " Arial Unicode MS"; color: red;">

22. How do I know if I am scheduled for service disconnect?

If your account balance is past due, the Past Due Amount will be reflected on your Utility Service Bill as Subject to Disconnect. The Bartow County Water Department does not mail any subsequent service disconnection notices. Please remember that if your service has been disconnected, there will be an additional $25.00 Reconnection Fee applied to your account and the account balance must be paid in full prior to 2:00 PM. If payment is submitted after 4:00 PM, the Reconnection Fee is $40.00.