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CUSTOMER SERVICE
(770)
387-5170; Menu Option 1
New Service
Applications
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 Bartow
County Water & Sewer System new service applications must be
processed inside our main administrative office
located @ 50
Nelson Street in Cartersville, Georgia.
A Customer Service Representative will be readily available to provide customers with detailed
information regarding our water and/or
wastewater systems including
utility service availability; new service
charges; account deposits; meter installation procedures and
established billing policies. Note: New
service applicants
must acquire a Water and/or Sewer Service Availability Notification
Statement from the Bartow County Water System prior to obtaining a
building permit from the Bartow County Zoning Department for
establishments that shall be serviced with water and/or sewer services
from our department! These service availability statements are valid
for a term of 180 days. New service
applicants must
provide our Customer Service Department with proper identification
including a valid Driver’s License; Social Security Card; and proof of
property purchase, ownership or rental/lease agreement prior to
processing water and/or sewer utility service contracts. New service
activation for previously installed water meters and sewer taps
requires a minimum three (3) working days while new water meter and
sewer tap installations requires an average of seven (7) to ten (10)
working days. New service applicants will be notified regarding their
expected utility service activation date upon initial registration.
Note: Water service customers are responsible for purchasing,
installing and maintaining the waterline connecting their water meter
to their serviced establishment in addition to a cut-off valve that
shall be installed on the customer’s side of the water meter. Sewer
service customers are responsible for purchasing, installing and
maintaining the sewerline connecting their sewer tap to their serviced
establishment. All water meters and sewer taps are required to be
installed within the County or State Right-of-Way. The
Bartow County Water & Sewer Department now provides customers
requesting multiple water and/or sewer service taps within one (1)
business day the option of placing advance e-mail service orders @ bcwd@bartowga.org. To
successfully process these service orders, customers must provide our
department with the physical address (or subdivision/development name
and lot number), contact person, mailing address, utility service(s)
requested and daytime phone number for each potential service location.
Once utility service availability has been successfully determined,
service orders shall be prepared by a Customer Service Representative
and an appointment will be scheduled with the appropriate contact
person for the purposes of acquiring proper identification, obtaining
required signatures, collecting associated service fees and issuing
approved service contracts. Note: All
service orders shall be
processed during regular business hours (Monday - Friday; 8:00
a.m. to 5:00 p.m.).
If you have any questions or require additional information regarding
new service requirements and procedures, please feel free to contact
our main office @ (770) 387-5170.
New Service Charges
Sign-Up Fees
- Sign-Up Fees are $25.00 (non-refundable charge) per each water and/or
sewer service application.
Initial Deposits
- Initial Deposits are based upon the following Water & Sewer
Service Intial Deposit Rate Table:
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Water
& Sewer
Service Initial Deposit Rate Table
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| Meter
Size |
Customer Classification |
Water
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Sewer
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Water & Sewer
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| ¾" |
Residential (Owned) |
$25.00 |
$25.00 |
$50.00 |
| ¾" |
Residential (Non-Owned) |
$50.00 |
$25.00 |
$75.00 |
| ¾" |
Commercial |
$50.00 |
$50.00 |
$100.00 |
| 1" |
Residential (Owned) |
$35.00 |
$35.00 |
$70.00 |
| 1" |
Residential (Non-Owned) |
$70.00 |
$30.00 |
$100.00 |
| 1" |
Commercial |
$70.00 |
$70.00 |
$140.00 |
| 1 ½" |
Commercial |
$140.00 |
$140.00 |
$280.00 |
| 2" |
Commercial |
$240.00 |
$240.00 |
$480.00 |
| 3" |
Commercial |
$440.00 |
$440.00 |
$880.00 |
| 4" |
Commercial |
$700.00 |
$700.00 |
$1,400.00 |
| 6" |
Commercial |
$1,400.00 |
$1,400.00 |
$2,800.00 |
| 8" |
Commercial |
$2,000.00 |
$2,000.00 |
$4,000.00 |
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Initial
Service Fees – The
Initial
Service Fee is
$195.00 for 5/8” x 3/4” water meters and
$215.00 for 1” water meters. For all larger water meter
sizes, the Initial Service Fee shall be incorporated within the
installation cost of the applicable water meter.
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Tap Fees - Tap
Fees are based
upon the following Water Meter and Sewer Tap Service Rate Table:
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Water Service
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Sewer Service
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Meter Size
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Charge
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Tap Size*
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Charge
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5/8” x ¾”
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$815.00
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4”
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$980.00
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1”
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$980.00
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> 4”
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$655.00 +
Installation Cost
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All other meters
$655.00 + Installation Cost
*Commercial sewer taps must be at least 6"
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Readiness-to-Serve
Fees* - Readiness-to-Serve Fees are
comprised of two (2) separate fees for each service including a Water
Capacity Fee and a Water Distribution & Transmission Fee for
water service and a Wastewater Capacity Fee and a Wastewater
Collection Fee for sewer service. Water Distribution &
Transmission Fees are determined based upon the greater amount of
either: A) $655.00 per Equivalent Dwelling Unit (E.D.U.), equal
to approximately 350 Gallons per Day (G.P.D.) as detailed within the “Bartow
County Water Department Structural Daily Water Usage Schedule” or B)
The applicable Water Distribution & Transmission Fee
indicated within the “Water Service Readiness-to-Serve Rate Table”
below. Wastewater Collection Fees are determined based upon the
greater amount of either: A) $760.00 per Equivalent Dwelling
Unit (E.D.U.) or B) The applicable Wastewater
Collection Fee indicated within the “Sewer Service
Readiness-to-Serve Rate Table below. Water & Sewer Capacity Fees
are determined based upon the greater amount of either: A)
The Water and Sewer Capacity Fees indicated within the Water
& Sewer Service Readiness-to-Serve Rate Tables below or B)
The amount calculated when multiplying the number of units by $1,125.00
for water service and by $1,375.00 for sewer service.
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| Water
Service Readiness-to-Serve Rate Table |
| Meter Size |
Water Capacity Fee |
Water Distribution
& Transmission Fee |
Total
Readiness-to-Serve Fee |
| 5/8” x ¾” |
$1,125.00 |
$655.00 |
$1,780.00 |
| 1" |
$2,810.00 |
$1,635.00 |
$4,445.00 |
| 1 ½” |
$5,620.00 |
$3,275.00 |
$8,895.00 |
| 2” |
$8,995.00 |
$5,240.00 |
$14,235.00 |
| 3” |
$17,995.00 |
$10,480.00 |
$28,475.00 |
| 4” |
$28,120.00 |
$16,380.00 |
$44,500.00 |
| 6” |
$56,235.00 |
$32,760.00 |
$88,995.00 |
| 8” |
$89,980.00 |
$52,415.00 |
$142,395.00 |
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| Sewer
Service Readiness-to-Serve Rate Table |
| Meter Size |
Sewer Capacity Fee |
Wastewater Collection
Fee |
Total
Readiness-to-Serve Fee |
| 5/8” x ¾” |
$1,375.00 |
$760.00 |
$2,135.00 |
| 1" |
$3,440.00 |
$1,910.00 |
$5,350.00 |
| 1 ½” |
$6,880.00 |
$3,820.00 |
$10,700.00 |
| 2” |
$11,005.00 |
$6,115.00 |
$17,120.00 |
| 3” |
$22,015.00 |
$12,230.00 |
$34,245.00 |
| 4” |
$34,395.00 |
$19,110.00 |
$53,505.00 |
| 6” |
$68,795.00 |
$38,220.00 |
$107,015.00 |
| 8” |
$110,075.00 |
$61,150.00 |
$171,225.00 |
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*Note:
Water Distribution & Transmission Fees and Wastewater Collection
Fees are not applicable to residents that have owned serviceable parcels
prior to October 6, 1993 according to the Bartow County Water &
Sewer Rate Structure and Readiness-to-Serve Ordinance adopted December
9, 2005 providing proof of ownership is presented during new service
application procedures.
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Bartow County Water &
Sewer Service Ordinances
Bartow County Water &
Sewer Rate Structure and
Readiness-to-Service Ordinance
(Adopted 12/09/2005)
Bartow County Water
Service & Conservation Ordinance
(Adopted 12/17/2003)
Bartow County Water
Service & Conservation Ordinance
(Amended 12/15/2004)
Bartow County Water
Rate Conservation Surcharge
Structure Ordinance (Amended
11/08/2007)
Bartow County Sewer
Service Ordinance (Adopted
12/17/2003)
Bartow County Sewer
Service Ordinance (Amended
12/15/2004)
Bartow County
Wastewater Treatment & Low Pressure
Sewer Ordinance (Adopted 12/15/2004)
City of Cartersville
& Bartow County Water Service
Capacity Fee Agreement (Adopted
09/13/2000)
City of Cartersville
& Bartow County Water Service
Capacity Fee Agreement (Amended
12/04/2002)
City of Cartersville
& Bartow County Water Service
Capacity Fee Agreement (Amended
02/07/2003)
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Transfer-of-Service
Bartow County Water
& Sewer System customers are charged $15.00 to perform a Transfer-of-Service within this utility system. Our
department shall continue providing
active utility service(s) to the disconnecting location for a period of
up to seven (7) days following the initial Transfer-of-Service
notification date. Once service termination has occurred at the
disconnecting location, our Customer Service/Utility Billing Department
shall reallocate the Initial Deposit
from the disconnected service account to the connecting service account
and will promptly mail a “balance sheet” of the disconnected service
account to the appropriate customer. Note: This statement
does not appear in the form of a standard service utility
bill, but
complete payment must be received from the customer by the designated
due date to avoid non-payment disconnection at the connecting service
location!
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Disconnection-of-Service
 Bartow County Water
& Sewer System customers must provide our department with proper
identification including a valid Driver’s License and/or Social
Security Card in addition to a definitive termination date upon
submitting a Disconnection-of-Service order. Once service
disconnection procedures have occurred, our Customer Service/Utility
Billing Department promptly credits the Initial Deposit to this service account and mails to the
customer a termination utility bill. If a credit balance results from
applying the Initial Deposit
to a previously serviced account, the customer can immediately request
a refund check from the Bartow County Water Department that shall be
mailed within two (2) weeks from the initial customer refund
notification date. |
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TO
REPORT A SERVICE OUTAGE AND FOR EMERGENCY SERVICE, PLEASE CALL OUR
OFFICE AT (770) 387-5170.
AFTER
REGULAR BUSINESS HOURS AND HOLIDAYS, THESE CALLS WILL BE DIRECTED TO
PROCORE SERVICES.
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Bartow
County Water Department
50 Nelson Street - P.O. Box 850
Cartersville GA 30120
Phone: 770-387-5170
Fax: 770-387-5173 |
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Bartow
County Government
135 West Cherokee Avenue
Cartersville GA 30120
Phone: 770-387-5002
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